I have a problem with my ammunition– what do I do?
federalpremium22022-06-23T12:17:04+00:00For ammunition questions or to speak with a Federal Product Services team member, please email us at firstname.lastname@example.org. Representatives are available 24/7, Monday through Saturday.
Why are credit card transactions not accepted as payment method?
federalpremium22022-06-23T12:22:04+00:00We do not accept credit card transactions because credit cards have a policy that restricts the sales of ammunition. Our billing department accepts Zelle Pay and Cryptocurrency as payment methods. Zelle Pay and MyCryptoCheckout is a subsidiary of Federal Ammunition that processes sales orders for Federal Premium Shop.
How long do I have to cancel my order?
federalpremium22022-06-23T12:28:21+00:00Orders may be canceled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in the Distribution Centers we are unable to cancel. Once orders are canceled, payment pre-authorization related to the order will be canceled as well.Subscriptions Only: Subscription Orders do NOT have a 24-hour cancellation period. Due to priority handling, our distribution center will process orders as early as the next day. Once we have begun processing your subscription order for shipping, we are unable to cancel your order.Orders cannot be canceled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.
How are shipping charges applied to my order(s)?
federalpremium22022-06-23T12:36:13+00:00Shipping charges are applied per order, as displayed during checkout. If you place multiple orders at a time you will incur shipping charges for each order placed and agree to pay shipping charges per our terms on conditions upon checkout. We reserve the right to consolidate multiple orders into one shipment that ships either via UPS or if applicable are palletized and shipped via LTL (freight truck). If orders are consolidated, no shipping charges will be refunded.